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Returns & Exchanges

How do I return an item?

With hygiene and COVID 19 in mind, Shop Every Step Hair  is unable to accept returns or exchanges. 

How do I exchange a damaged item?

If your item is damaged, we will happily provide a free exchange, just follow the steps below:

  1. Send us an email  within 24 hours of receiving you the item at customercare@shopeverystep.com

Can I cancel my order?

No, once an order is placed . It can not be cancelled.